Find Help and answers Here

Hi there!

Do you need help with my website or with an order? You can find some of the answers here. 

If you are looking for Jewelrylessons.com or Claylessons.com, then read this announcement here.

 

Where can I buy Eni Oken's ebooks and videos?

You can order through this site (enioken.com/3dtangleshop) if you are not in the EU or UK. If you ARE in the EU or UK, then use my Gumroad shop or Etsy shop. 

 

How will I receive my ebooks?

If you purchase through this site enioken.com or through Gumroad, you will receive a personalized email link. If you order through Etsy, you can download it through the Etsy site. 

 

I can't place my order here at enioken.com, there is something wrong!

Due to the VAT regulations initiated in January 2105, UK and EU residents must use my Gumroad shop or Etsy shop to place orders. 

 

Do you sell books on Amazon?

No, I do not sell books through Amazon because authors receive very minimal royalties. I make a living off of my ebooks and as an art instructor. 

 

Can I buy your books in print?

Yes, you can buy a few of my books in luxurious printed version through lulu.com's shop. This is the only place where I sell my ebooks. 

 

My download link has expired! What can I do?

There is no need to buy again, just contact me immediately and I can renew your links. 

 

I didn't get my download links!

Look in your spam or promotions folder. My emails sometimes get re-routed there. Add my domain enioken.com and sendowl.com to your "whitelist". If you can't find the email, it might have been deleted by your email server. Contact me immediately to get new links. 

 

Do you store financial information on this site?

No, all your financial information such as bank and credit card information is safely stored through world-class third party payment gateway services Stripe and Paypal.

 
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-Eni Oken

-Eni Oken