Hi there!

I'm Eni Oken, artist and author of hundreds of articles, tutorials and books in print and online. For over 30 years I've explored art, color theory, fantasy and ornamental design.

Certified Zentangle® Teacher

Certified Zentangle® Teacher

Question about store policies

I received the following email about store policies:
"I have a question regarding your store policies. I have some customers that ask me "how secure is wire wrapping?" They are worried that without glue or a screw setting that the jewelry will break more easily. What would your response be to a question like that? Also, I was reading in your journal and saw that the core wire in one of your bangles broke. How did you handle that situation with your customer? Do you have a guaranteed for ?? days policy?"

My answer was the following:
I normally tell them that while I test all my jewelry, hand-crafted jewelry is a bit more fragile than commercial jewelry, so they should care for it a bit more.
The few occasions I've had pieces break, I fixed it for no extra charge, except shipping. No day limitation.

YOJ 2007 Week 18 - Netted abalone necklace

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